Privacy
Aralogic respects your privacy. This page explains what we collect, why we collect it, how we store it, and your rights under the New Zealand Privacy Act 2020.
Summary
- We collect only what we need to respond to you and deliver our services.
- We do not sell your information.
- If we use suppliers that store data outside New Zealand, we take reasonable steps to ensure appropriate protection.
What we collect
When you contact us, we may collect:
- Your name
- Your email address
- Your phone number (if you provide it)
- Your message and any details you include
- Your website URL (if you provide it)
If you become a client, we may also collect:
- Billing details needed to invoice you
- Website and system details needed to operate and support what we look after
We may also collect basic technical data when you browse our site (see Cookies and analytics below).
Why we collect it
We collect personal information to:
- Respond to enquiries
- Provide quotes or proposals when requested
- Deliver and support agreed services
- Communicate about service changes, maintenance, or issues
Using information only for its purpose
We use personal information only for the purpose it was collected - for example, to respond to your enquiry and, if you become a client, to deliver and support the services you’ve asked for. We do not use contact messages for marketing lists or unrelated purposes.
Who we share it with
We may share information with trusted service providers only when needed to deliver services, such as:
- Domain registrars and DNS providers
- Hosting and infrastructure providers
- Email and monitoring providers
- Payment and accounting tools
We share only what is needed for the task.
We do not sell personal information.
Contact form
If you use the contact form, your message is delivered directly to our email. We do not store contact form submissions in a separate database.
Service providers
We may use service providers (for example, hosting, DNS, and email) to operate our business. We only share information with providers when it is needed to deliver services, and only for that purpose.
We do not provide personal information to third parties for their own marketing purposes.
Overseas storage and access
Some of our service providers may store or access information outside New Zealand.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is protected in a way that is consistent with New Zealand privacy requirements.
How we store and protect information
We take reasonable steps to protect personal information from loss, unauthorised access, misuse, or disclosure. This includes access controls and sensible security practices.
How long we keep information
We keep personal information only as long as needed for the purpose it was collected, and for legitimate business or legal reasons (for example, record-keeping).
Your rights - access and correction
You can ask us:
- What personal information we hold about you
- To access that information
- To correct it if it is wrong
We will respond within a reasonable timeframe.
Cookies and analytics
We aim to keep tracking minimal.
If we use analytics, it is to understand basic site usage (for example, which pages are visited) so we can improve the site. Where possible, we configure analytics to reduce identifiability.
You can disable cookies in your browser settings. Note that some site features may not work as intended if cookies are disabled.
Privacy concerns and complaints
If you have questions or concerns about privacy, contact us first and we will try to resolve it.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner.
Contact
Aralogic
Auckland, New Zealand
Email: hello@aralogic.nz